1. Can I bring my own bar?
Clients may provide their own bar as long as a valid liquor license is obtained.
2. Does my rental come with staff?
Check your contract for the number of staff included in your rental. The venue management
team is responsible for opening and closing the venue, troubleshooting any issues with
the building or amenities, guest check-in, and crowd management. At least one
management personnel is required for all events, with additional staff added at the
venue’s discretion based on the total guest count and type of event.
Bartenders are included only for in-house bar packages at a ratio of 1 bartender per 50 guests.
Our catering partner, Dish Food NYC, is a full-service caterer. If you are requesting a quote
from them, be sure to review and confirm directly with their team regarding the staffing they provide.
3. Can I bring a DJ or live band?
DJs and live bands are welcome, but volume levels must comply with our sound policy, which follows the New York City Noise Ordinance. Music should not exceed the legally permitted decibel levels for commercial and residential spaces.
4. How late can an event go?
We are a private event space, and our team is scheduled around your contracted start and
end times. Your event must end at the contracted time unless arrangements and payment
for an extension are made onsite with the on-site venue manager. Extensions are subject to
staff availability and must be approved in real time by the venue.
5. When is the final guest list due?
The final guest count must be confirmed 7 days prior to the event. This confirmed number
will be used for staffing and invoicing.
● For events with a bar package, additional guests added after this deadline or at
the door will be charged at 150% of the listed bar package rate.
● If the actual guest count is lower than the confirmed number, no refunds or
adjustments will be issued for bar packages.
Please note that if a significant number of guests are added at the door on the day of your
event, we may not be properly staffed to accommodate them, and we may have to turn
guests away once the contracted guest count is reached.
6. Do you have exclusive vendors?
Yes, we have an exclusive catering partnership with Dish Food NYC for all catering and bar service needs. We also offer a curated list of preferred vendors for entertainment, party rentals, A/V & lighting, and planning services. Clients can choose from this list to ensure seamless coordination with trusted vendors familiar with our space.
Please refer to the vendor list provided for recommendations and contact details.
7. What is included in my rental?
Your rental includes access to the venue for the specified event time. Please refer to your contract for a detailed list of included venue amenities. We have additional in-house rental items that can be added to your invoice for an additional fee, you can check out what we have to offer with pricing on our in-house rental menu here.
8. Do you allow outside catering?
We partner exclusively with Dish Food NYC for catering services. Submit your event
details here to receive a custom quote. However, if you wish to bring in an outside caterer, a
catering buyout fee may apply. Outside caterers must be full-service, licensed, and insured,
and they are responsible for staffing, setup, breakdown, and cleanup.
9. Is there a kitchen on-site?
Kitchenette equipped with a fridge/freezer and dishwasher only
(no oven or stovetop). Please note that we do not provide cookware, utensils, or small appliances. If you require additional kitchen equipment, please coordinate with your caterer or rental vendor.
10. What is your deposit and payment policy?
A deposit is required to secure your event date, with the remaining balance due according to
the terms outlined in your contract. Payments can be made via credit card or ACH payment.
Please refer to your contract for specific payment terms and due dates.
11. What is your cancellation and rescheduling policy?
Deposits are refundable up to 30 days prior to the event date. Cancellations made within 7
days of the event will be charged in full to the card on file. Please refer to your contract for
full cancellation and refund terms.
Rescheduling is subject to availability and may incur additional fees.
12. Do you provide event setup and breakdown?
Check your contract for your specific setup and breakdown times. The space is delivered in
its resting state—please refer to the floorplans [insert link] to see the default layout.
If floorplan adjustments or setup services are needed, they can be added to your invoice up
to 7 days prior to the event. Please coordinate in advance to ensure proper arrangements.
13. Do you have parking?
We do not have on-site parking, but there are several public parking garages nearby. We recommend including parking details in your guest communications.
15. What are the rules regarding decor?
You are welcome to personalize the space, but we do not allow open flames, confetti, glitter, or
anything that may cause damage to the venue. Nothing should be fixed to the plaster walls
or light fixtures to prevent damage. All decor must be removed at the end of the event unless
prior arrangements have been made.
16. Are pets allowed?
Service animals are always permitted. Pets may be allowed on a case-by-case basis with prior
approval.
17. Do you provide A/V and lighting?
Every floor is equipped with Wi-Fi-connected Sonos speakers, which are ideal for background
music but not suitable for DJ connections or microphone use. Loft39 offers basic in-house
A/V equipment for an additional charge. We also work with preferred vendors for specialized
sound, lighting, and production needs. Please review the vendor list for options or reach out
to discuss your event’s specific A/V requirements.
10. Is insurance required for my event?
Yes, insurance is required for every event at Loft39.
You can purchase an event insurance policy through this link or use your own provider. If using
your own insurance, please refer to our sample Certificate of Insurance (COI) for details on
additionally insured information and required coverage limits.
11. Can we deliver or drop off items for our event early?
Deliveries and drop-offs can be coordinated the week of your event. Until this time, we won’t
have a full picture of staff availability and other events in the building.
For all deliveries, we require:
● A confirmed point of contact
● A scheduled delivery window
For this reason, we do not accept bike messenger delivery services such as Fresh Direct,
DoorDash, Uber Eats, etc.
Deliveries and drop-offs outside of your contracted time are at Loft39’s discretion based on
the availability of space and staff in the building. Please coordinate in advance during
business hours (Monday–Friday, 9 AM–5 PM), one week before your event.
12. Can I schedule a walkthrough of the venue before booking?
Yes! We encourage guests to do a walkthrough before booking. You can schedule a
walkthrough using this link.
Once your event is booked, additional walkthroughs can be scheduled before your event date
through a separate link provided at signing.
We host walkthroughs and site visits on Wednesdays and Thursdays only due to our busy
event schedule.